Battery’s dead. You have a flat. Or you’ve accidently left the keys are in the boot.
Stranded and vulnerable, it’s hard not to get flustered. Who can you call?
Towing companies have the worst reputation. You’ve heard the horror stories. The hefty release charges. Rude phone operators. Stranded for hours.
You’ve seen cars getting towed on their wheels. There no way you’re getting anywhere near a business that will mess up your car.
How do you find a towing company that’s quick, well priced, and will treat you - and your car with respect?
5 Common mistakes when looking for a good towing company
Mistake 1: Not asking for their operating hours
Is the towing company closing in 5 minutes? Beware. You could be slugged with crazy after-hours towing fees. Or worse, left stranded.
Avoid the stress and cost. Choose a Rockbank towing company that runs around the clock. This will give you a more reliable response team on hand to help you wherever you are, and to take your car to its destination 24 hours a day, 7 days a week.
Mistake 2: Not doing your homework
A towing company that’s been around the block for many years are still here for a reason. Otherwise they’d go out of business.
There are exceptions of course. But longevity is one reassuring sign of a good towing company who will come through for you when you need it most. Great customer reviews will also give you peace of mind.
Mistake 3: Forgetting to ask how far they service
A towing company that has a 20km service distance is pretty useless if your car needs to be dropped off at your mechanic 80km away. If this is a concern for you, look for a towing company in Bacchus Marsh with multiple depots and services long distance, such as 100km or more.
Mistake 4: Not confirming your quote
Beware of towing companies that sneak in the hidden costs. Ask for a quote and you should expect to pay for exactly that amount (or very close to it). Check for:
- after hours fees (if it doesn’t run 24/7)
- release charges
- emergency call out fees
- other hidden costs.
You shouldn’t have to fork out for a professional, reliable, tow, no matter how urgently you need them.
Mistake 5: Not asking your insurance company for recommendations
Your friends and family might point you to a Rockbank towing company they’ve used before. But how often have they actually used the company?
Your insurance company has a list of Rockbank towing company providers they recommend to customers every day. You’ll have a better chance of getting a professional, dependable, reasonably priced tow if you use a company used by your insurance company.
The big insurance companies use professional towing service that take pride in their work - and expect to be held accountable. If there are any problems, you can easily take it up with the insurance company.
What you can expect from Rockbank Towing
Accidents and breakdowns happen everyday. When you need emergency roadside assistance, we’re the towing company the insurance companies use. We’re here for you:
- Anytime, any day - we run 24 hours a day, 7 days a week with a responsive emergency call out service
- Spotless, well equipped tow trucks to keep your vehicle safe
- Fast and friendly drivers
- Prompt rescue
- Will treat your item with care so nothing gets damaged or broken
You can expect a smooth service that’ll minimise your stress. So you can get on with your day.
Well trained tow drivers
Our drivers are fully trained, fully licensed, and insured. They know how to carefully handle any sized item. What’s more, they have plenty of experience towing out of the most difficult, inconvenient places and situations.
- Salvage and recovery
- Undercover carparks
- Breakdown locations
- Stolen vehicle recovery
- Heavy haulage
Need us to keep your item overnight? No problems. We have a secure holding depot or storage yard if needed.
The towing company others rely on
As a VACC Accredited Member, we are committed to giving you a caring, reliable, professional towing service in tough situations.
We tow for all insurance companies - and we’re affiliated with roadside assistance companies such as Allianz Global, Australia Wide Assist and Digicall Assist. These companies depend on us for fair pricing, and an A+ service for every customer.
4 Locations, wide service area
With 4 depots around Victoria, we mainly service the western suburbs of Victoria. But we will go Australia-wide if needed at very competitive prices.
Fully equipped fleet
We have a fleet of 5 tow trucks with capacity for a range of towing items. A small truck to fit into tight spaces like undercover parking. And huge trucks that can tow other trucks.
- Elevated work platforms
- Portable toilets
- Show cars
We’ll use the right tow truck for your item - with all the equipment needed to properly mount and secure the load.
We’ll take care of you and your car at fair prices. That’s why the big insurance companies and reputable emergency roadside assistance companies keep us on their preferred supplier lists.
Details we need to give you a tow
- Explain the situation
- Your name
- Your address
- Car make and model
- Car current location
- Car destination